FAQ
Products, Availability and Custom Orders
What products do you sell?
We specialize in new vinyl records, cassettes, graphic novels, books, and films. Our collection is carefully curated to offer you both timeless and unique finds.
Can I make a pre-order on your site for something that hasn't come out yet?
Currently, we don’t offer pre-orders on our site. However, we’ll be rolling out a pre-order option in the next few months. Stay tuned for updates as we work on making this feature available. In the meantime, if you have any questions on upcoming releases, feel free to email us at info@victorvictorvictor.com or follow us on our socials.
What should I do if I can't find a product on your site that I’m interested in?
We’re always eager to connect with those who share our passion for unique items. If there's a specific product you’re looking for that isn't currently available on our site, please email us at info@victorvictorvictor.com. Your feedback helps us improve and expand our selection.
Shipping and Returns
Where do you ship?
We currently ship across Quebec and the rest of Canada.
How long does it take to receive my order?
In stock items shipping to addresses within Canada are sent by national shipping carriers depending on weight and may take 3-7 business days to arrive. Please note that wait times for custom orders may vary greatly.
What is your return policy?
We accept returns on new, unopened items within 30 days, in original packaging and condition, with proof of purchase. We offer store credit only, no refunds. Return shipping is at the buyer’s expense unless the item arrived damaged or defective. We may not be able to replace limited or one-of-a-kind items.
Can I pick up my order?
Yes! In-store pickup is available. Just select the pickup option at checkout. For current hours, check the footer below.
Can't find the answers you were looking for?
Visit our contact page to connect with our store managers, who are dedicated to helping you with your needs.